Policy

Refunds & Return

All of our service are non- refundable, but if you have an issue with a service please let us know right away, we will do everything we can to rectify it for you.If you wish to return unused product that you purchased from 98s Nails and Spa, it must be within 14 days of your original purchase date for an exchange or refund, so long as it is unopened, unused, in a saleable condition and the seals remain intact. You must have the original receipt or alternative proof of purchase.

Cancellation and Reschedule

Please notify our receptionist within 24 hours of your appointment if you need to cancel of change the time. Failure to give at least 24 hours notice or no shows will result in being charged 50% of service and maybe required to make a deposit when booking a future appointment.

Appointment timing

We kindly ask that you arrive at least 5 minutes before your appointment start time. If for any reason you are running late, please call or email us to inform us.

We allow for a 15minutes “grace period” for late arrival in case you are unexpectedly delayed, after that appointments will be make “NO SHOW “and we will change 50% of the service amount and require that your rebook your appointment

Appointment Timing

We kindly ask that you arrive at least 5 minutes before your appointment start time. If for any reason you are running late, please call or email us to inform us.

We allow for a 15-minute “grace period” for late arrival in case you are unexpectedly delayed. After that, the appointment will be marked as a ‘NO SHOW’, we will charge 50% of the service amount, and require that you rebook your appointment.

Group booking

20% Deposit will be required for group booking.

All group members are urged to arrive at least 10 minutes before appointment time so colours can be chosen in advance as multiples of one colour may be required.

At the time of booking a breakdown of the booking is required, so it is best to email us outlining what each person wants specifically and their name. Please note we do not offer group discount.

Gift vouchers

We do not offer online vouchers; vouchers are sold in the presence of the salon.

Gift vouchers that are lost or stolen cannot be replaced or canceled. Once the voucher has been purchased, it becomes the responsibility of the person who purchased it.

The gift voucher is non-refundable and cannot be exchanged for cash in part or full. Please note there is no expiry date on our vouchers and they can be used.

Make your Acrylic/Gel extensions and Shellac/Gel polish last

We guarantee our gels and gel polishes for 7 days and will fix up any mishaps we may have done within this time. After 7 days it is standard wear and tear. If you wish to make them last as long as possible,please follow these tips:

→ Use rubber gloves for any cleaning, washing up and gardening.

→ Avoid using cleaning gels and detergents.

→ Don’t leave your hands soaking in hot water like a bath or jacuzzi.

→ Don’t cut or file your nails while you have shellac on as it gets rid of the seal we put on the edge.

→ Simple things like peeling stickers off magazines, opening cans etc can break the seal so be very careful.

→ Make sure to wipe sunscreen/chlorine/insect repellent and fake tan off your gel polish as it can cause it to stain.

Acrylic/ Gel extensions

→ Use non-acetone nail polish remover and base coat when changing polish on gel extensions.

→ Hand cream that contains lanolin can cause lifting.

→ Gels need to be refilled every 2.5/3 weeks.

→ You should get a full set and new tips etc every 3/4 refills to make sure it is new gel touching the nail and all the old gel that might have been lifting is gone.

→ Typing can cause breakages/chips, so be careful when doing so.